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4-1

IM WX201-01E

Troubleshooting

Index

Chapter 4 Troubleshooting

4.1 Error Messages and Corrective Actions

A message (such as an error message) may appear during operation. The following

describes the meanings of the messages and their corrective actions.

Code Description Corrective Action

E0002 Insufficient memory. Please close at once. Exit all other software programs and restart the OS.

E0004 Invalid license number. Reinstall the software.

Please reinstall.

E0101 Please open from the DataBrowser. This software cannot be opened by itself.

Start it from the DataBrowser.

E4948 Could not initialize communications. Check whether TCP/IP is operating normally.

M4959 Cannot exit while DataBrowser is starting up. Close DataBrowser, then shut down or log off.

Search Folder Registration

Code Description Corrective Action

E4925 No more search folders can be registered. The limit of eight folders that can be registered in the

search folder registration area has been reached. If

you need to register a new folder, first delete one or

more of the folders first.

E4940 Same folder ID already exists.

Check the list of registered folders.

A folder with the same ID has already be registered

in the search folder registration dialog box. Either

delete the existing folder from the list, or register the

new folder using a different ID.

E4957 Same folder ID already exists.

Check the search folders.

Same folder ID already exists in the search folder

registration area. Therefore, the new one cannot be

registered. Delete the folder with the same ID from

the registration area, or, register the new folder using

a different ID. If registering with a different ID, use a

folder ID not already listed in the registration area.

E4960 Limit of folders that can be registered exceeded. If more than two hundred folders would be registered,

registration is denied. If you need to register a new

folder, first delete an existing one from the folder

registration list in the search folder registration dialog

box.

Executing Searches

Code Description Corrective Action

E4907 No response. Check whether the network is connected correctly

(cables, hubs, and other hardware), and that no

problems occurred on the network.

E4939 Folder ID not found. On the host on which the error occured, the search

could not be performed because the folder ID does

not exist in the folder registration of the DataBrowser

being run. Register the search folder on the

DataBrowser on the host on which an error occured.

E4942 Folder not found. Check whether the folder exists on the DataBrowser

on the host on which an error occured.

E4945 Failed to write file. Failed to write the search results file. Confirm that the

disc capacity and file system are correct.

E4946 Connection failure. Check whether the host on which an error occured

exists. If it exists, check whether DataBrowser is

running on that host.

Check whether the network is connected correctly

(cables, hubs, and other hardware), and that no

problems occurred on the network.

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